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Refund Policy

At Soulmates & Sawdust, we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help.

Because we specialize in custom made and handcrafted items that are built to order, we do not accept returns. Custom or made-to-order items are non-refundable unless defective or damaged.

In the rare exception in which we need to issue a refund, you will receive the credit within a certain amount of days, depending on your card issuer's policies.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you need to exchange an item for the same product, contact us for further instructions.

Contact Us:
If you have any questions about our refund policy, please contact us at

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